Refund and returns policy

Overview

Everything we sell is digital: license codes and downloadable packs, delivered right after payment. At checkout, you ask for immediate delivery and accept that the legal right of withdrawal ends once delivery has started.

We still refund purchases on request within 7 days of the purchase date. After 7 days, we cannot offer a refund.

How to ask for a refund

Email support@rpg-paper-maker.com from the address used for the order, with your order number (in your confirmation email and in your account) and the reason for the refund.

We answer every request by email. If your refund is approved, it is sent to your original payment method. A full refund revokes the license codes of that order.

Late or missing refunds

Your bank may take several business days to show the refund. If you still do not see it after that, contact your bank or card company first, then write to us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at support@rpg-paper-maker.com for questions related to refunds.

Your statutory rights

The seven-day offer and sale-item exclusion above describe our voluntary refund policy. They do not limit any mandatory rights you may have, including remedies for faulty or non-conforming digital content. Where applicable, loss of the withdrawal right for immediately supplied digital content requires your prior express consent and acknowledgment. Purchases through Steam or another store follow that store?s refund procedures and applicable law.